Two restaurant visits in the space of a week reinforced my view that itÃ¢â‚¬â„¢s getting the basics right that distinguishes a superior service from a purely functional one.
Back in August we were celebrating my eldest sonÃ¢â‚¬â„¢s birthday and arranged a couple of meals. The first was at the acclaimed South London restaurant Chez Bruce and the second was at Locale, an Italian restaurant near the London Eye. These are two very different restaurants: Continue reading “Getting the basics right: a tale of two restaurants”
If you want to lay the foundation for superior customer service thenÃ‚Â one of the enablers you need to put in place is to make sure people have a basic level of etiquette or good manners.
I was recently on holiday in France and was struck by how French people are conditioned to be polite by comparison with the British. Carry out most transactions Ã¢â‚¬â€œ however mundane Ã¢â‚¬â€œ and you will be greeted with Ã¢â‚¬Å“BonjourÃ¢â‚¬Â at the start and Ã¢â‚¬Å“Bon journeeÃ¢â‚¬Â at the end Ã¢â‚¬â€œ thatÃ¢â‚¬â„¢s the equivalent of Ã¢â‚¬Å“Good dayÃ¢â‚¬Â and Ã¢â‚¬Å“Have a nice dayÃ¢â‚¬Â to book-end the interaction. Continue reading “Basic etiquette: the foundation for superior service”