In this informative webinar, produced by professional networking organisation InTouch, NextTen’s director of delivery Nick Bush offers some useful advice on how to power up… Read More »Webinar: Bringing CX into the boardroom
customer centric strategy
Make it easy for your stakeholders and your job will become easier too Selling sand to Saudis? Carrying coals to Newcastle? Or just trying to… Read More »Are you making CX too much of a hard sell?
The old retail model is dying – consolidation merely postpones the inevitable The news that UK supermarket Sainsbury’s and Walmart subsidiary Asda plan to merge… Read More »Why the Sainsbury’s/Asda merger is short-termist and simply dumb
There are attractions in the subscription model, but only if it’s genuinely customer-centric Somewhere along the road from a government department to an FTSE100-floated plc,… Read More »Giraffes, razors and jet engines: the re-emergence of the subscriber
When a great customer experience isn’t the only answer A few weeks ago, I wrote a glowing account of my post-Christmas experience with bed supplier… Read More »True agility trumps customer experience – here’s why