Nick Bush fills up with hospitality, but wants more Having grown up in a hotel and then a restaurant I am, more than most people… Read More »How often do you offer genuine hospitality?
Customer loyalty may be overrated, but achieving it is still a challenge Residents of my little pocket of south London are lucky to have a… Read More »To keep your fickle customers, focus on repeatable great experiences
Picture the scene. An 85-year-old woman walks into a pub on the outskirts of Chippenham, Wiltshire to check on a lunch booking she’d made to… Read More »It’s no joke: discourtesy hurts your business
In the first part of this two-part article I dealt with some examples of keeping the customer informed and managing their expectations. There’s a common… Read More »Customer service basics can make all the difference (part 2)